Returns and exchanges
Initiate a return request within 3 days from delivery using the request form below or by contacting support@utkaladitri.com. Cash-on-delivery customers may use the same request channel.
For a return or exchange, the product must be unused, unaltered, undamaged by the customer, and in the same condition as received. Preserve original packaging, tags and accessories where applicable.
Our team reviews each request and may ask for supporting information or evidence. If approved, we will provide the return instructions. Please wait for those instructions before sending an item back.
Review, inspection and refunds
A request is not an automatic approval. The process is: request submission, business review, an approval, rejection or request for more information, return or exchange instructions if approved, receipt and inspection, and completion of an eligible refund or exchange.
For prepaid orders, an eligible refund is processed after approval, receipt and inspection of the returned product, using the applicable payment/refund process. The time for funds to reach the original payment method may depend on the payment provider or banking system. We will notify you about the outcome.
COD customers may request a return through the same process. We will confirm the applicable refund arrangement with you if a COD return is approved; no specific refund method is promised here.
We do not process automatic refunds through this form. No fixed refund-processing duration is guaranteed.
Cancellation after dispatch
You may contact support to request cancellation. Whether an order can be cancelled depends on its processing and dispatch status. Once dispatched, cancellation may no longer be possible; the return process above may apply where eligible. Prepaid cancellation refunds depend on the applicable payment process. COD cancellation requests must be made through support.
For help, write to support@utkaladitri.com.