Knowledge Base
Frequently Asked Questions
Find information about product details, shipping, payment, returns and customer support.
Authenticity & Products
How do I know my Utkal Aditri saree is an authentic handloom?
Product-specific weave, fabric and certification details are provided on the product page where applicable. Silk Mark and Handloom Mark certification is not universal across all products; contact support if you need clarification about a specific item.
What is the difference between Sambalpuri, Bomkai, and Khandua?
These are distinct weaving traditions from different regions of Odisha. Sambalpuri is known for its complex Ikat (Bandha) tie-and-dye method where threads are dyed before weaving. Bomkai originates from Ganjam and features intricate extra-weft threadwork on the pallu. Khandua, traditionally woven in Nuapatna, is famous for its temple borders and lightweight feel.
Are the colors fast? Will they bleed during washing?
Please follow the care instructions listed for the specific product. If you need clarification about its fabric or dye details, contact support before washing.
Sizing & Fit
Where can I find saree dimensions?
Dimensions vary by product. Review the specifications on the individual product page, or contact support before ordering if the information you need is not listed.
Does each saree include a blouse piece?
Blouse-piece details are product-specific. Check the individual product page or contact support to confirm what is included with a particular item.
Ordering, Shipping & Discounts
Do you offer free shipping?
Standard checkout is for India. Prepaid shipping is complimentary where supported at checkout. Cash on delivery has a 2% fee, shown in the checkout total.
How long will it take to receive my order?
Dispatch timelines vary by product and order type. Made-to-order pieces may take approximately 3–4 weeks to weave before dispatch. Estimated delivery is communicated after dispatch.
Are there any discounts for prepaid orders?
The checkout shows available discounts before payment. The current offers are a 10% UTKAL10 coupon when eligible, followed by an additional 5% prepaid discount; COD orders carry a 2% fee after the coupon.
Care Instructions
How should I wash and care for my handloom saree?
Follow the care instructions listed on the individual product page. If none are listed, contact support for product-specific guidance before washing.
How should I store my silk sarees to prevent damage?
Store your sarees wrapped in a soft, pure cotton or muslin cloth. Avoid hanging silks for long periods as they can lose their shape. Keep them in a dry, dark place, and refold them every few months to prevent permanent creasing and fabric tearing at the folds.
Still have questions?
Our support team is deeply knowledgeable about Odisha handlooms and is ready to assist you.
Contact Support