At Utkaladitri.com, we strive to provide you with the best possible shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.
Eligibility for Returns
We accept returns for most items within 7 days of delivery. To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all tags and labels attached. We do not accept returns for customized or personalized items.
Initiating a Return
To initiate a return, please send an email to [email protected] within 7 days of delivery with your order number, the item you wish to return, and the reason for the return. Our customer service team will get back to you within 2 business days with instructions on how to proceed with the return.
Return Shipping
Customers are responsible for the full cost of return shipping, unless the item received was defective or damaged. We recommend using a trackable shipping method and retaining the tracking information until your return has been processed.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take up to 10 business days for the refund to appear on your account statement.
Exchanges
If you would like to exchange an item for a different size or color, please email us at [email protected] within 7 days of delivery. Our customer service team will provide you with instructions on how to proceed with the exchange.
Cancellations
You may cancel an order within 24 hours of placing it, provided that the order has not yet been shipped. If the order has been shipped, please follow the instructions for initiating a return.
If you have any questions or concerns about our return policy, please email us at [email protected] and we will be happy to assist you.